Payment Policy for Sauna Reserve
Welcome to Sauna Reserve! We're committed to giving you a seamless and secure shopping experience — starting with a smooth and transparent payment process.
Accepted Payment Methods
We currently accept the following payment options:
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Credit Cards: Visa, Mastercard, American Express, Discover
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Debit Cards: All major debit cards with Visa or Mastercard logo
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PayPal: Fast and secure checkout via your PayPal account
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Shop Pay Installments: Split your purchase into 4 interest-free biweekly payments (if eligible)
Order Processing
Authorization Hold: When you place an order, an authorization hold is placed on your payment method to reserve the funds. This hold is not a charge and will only be captured once the order is processed for shipment.
Order Confirmation: Once your order is successfully placed, you’ll receive a confirmation email detailing your order and payment method.
Payment Security
Secure Checkout: Our checkout is protected with SSL encryption to ensure your personal and payment data is safe.
Fraud Prevention: We use advanced tools and protocols to monitor and prevent fraudulent transactions.
Payment Authorization & Modifications
By submitting your order, you authorize Sauna Reserve to charge your selected payment method for the full amount, including applicable taxes, fees, and shipping charges. Once your order is placed, we cannot modify your payment details. If you need help, contact our Customer Support team.
Payment Confirmation
After your payment is captured, you’ll receive a Payment Confirmation Email confirming that the transaction was completed.
Order Cancellation Policy (Summary)
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Orders can be canceled before processing/shipping
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If the item has already shipped, cancellation is no longer possible — see our Return Policy
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Some cancellations may incur fees depending on timing (see below)
Backorders & Held Orders
If your item is on backorder, we give you the option to:
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Hold your order until the item is restocked
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Or cancel without a fee before restocking occurs
Important Notes on Held Orders:
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Payment is captured after a few days, even for backorders
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If canceled before shipping, a 5% cancellation fee applies
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If canceled after shipping, a 30% restocking fee applies
For any changes to a held/backordered item, please contact our support team.
Questions?
Our Customer Experience Team is here to help:
Email: sales@saunareserve.com
Phone: +1 (888) 780-3410
Address: 350 Northern Blvd #1600 STE 324, Albany, NY 12207, United States
Live Chat: Mon–Fri, 9am–5pm EST
Thank you for trusting Sauna Reserve for your sauna needs. We’re committed to delivering a smooth and transparent payment experience every step of the way.
